Privacy Policy
Welcome to Sun’s Florist. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from https://sunsflorist.com.au.
Sun’s Florist is an online florist and flower delivery business based in Kogarah, Sydney, New South Wales, Australia, providing fresh flower bouquets, luxury floral arrangements, gift hampers, chocolates, balloons, greeting cards, and same-day flower delivery across Kogarah and surrounding Sydney suburbs.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
Our Commitment to Your Privacy
We respect your privacy and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
We take reasonable steps to ensure your personal information is:
- Collected lawfully and fairly
- Used only for legitimate business purposes
- Kept accurate and up to date
- Protected against unauthorised access, misuse, loss, alteration, or disclosure
- Managed transparently
Who We Are
Business Name: Sun’s Florist
Business Type: Online Florist & Flower Delivery Service
Location: Kogarah, NSW, Australia
Website: https://sunsflorist.com.au
Sun’s Florist specialises in delivering fresh flowers for birthdays, anniversaries, sympathy, funerals, weddings, Mother’s Day, Valentine’s Day, corporate events, and many other occasions.
Information We Collect
Depending on how you use our website, we may collect different types of information.
Personal Information
When placing an order, creating an account, contacting us, or subscribing to our mailing list, you may provide information including:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Recipient’s name
- Recipient’s phone number
- Personal gift messages
- Company name (where applicable)
We only collect information necessary to provide our products and services.
Order Information
When you purchase from Sun’s Florist, we may collect information relating to your order, including:
- Products purchased
- Order value
- Delivery date
- Preferred delivery time
- Delivery instructions
- Payment status
- Order history
- Promotional codes used
- Customer notes
This information enables us to fulfil your order accurately and provide customer support.
Payment Information
Sun’s Florist accepts secure online payments through trusted third-party payment providers, including:
- Stripe
- Visa
- Mastercard
- Apple Pay
- Google Pay
- WooPayments (where available)
Important: We do not store your credit card or debit card details on our servers. Payment information is processed securely by our authorised payment providers using encrypted technology and industry-standard security measures.
Technical Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Date and time of visit
- Clickstream data
- Website performance data
This information helps us improve website functionality and customer experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember shopping cart contents
- Save customer preferences
- Improve website performance
- Analyse visitor behaviour
- Enhance website security
- Personalise your browsing experience
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features, including checkout functionality.
Information Collected Through Analytics
We may use analytics tools to understand how visitors interact with our website.
These services may include:
- Google Analytics
- Google Search Console
These tools collect anonymous or aggregated information such as:
- Device type
- Browser information
- Pages visited
- Navigation behaviour
- Traffic sources
- Session duration
This information does not generally identify you personally and is used to improve our website, products, and customer experience.
Information You Choose to Provide
You may also voluntarily provide information when you:
- Contact our customer support team
- Submit an enquiry
- Leave a review
- Complete a contact form
- Subscribe to our newsletter
- Enter a promotion or competition
- Request a quote
- Provide delivery instructions
We only use this information for the purpose for which it was provided unless otherwise permitted by law.
Why We Collect Your Information
Sun’s Florist collects personal information only where it is reasonably necessary to operate our business, provide our products and services, meet our legal obligations, and improve your experience with our website.
We may collect and use your information for the following purposes:
- Processing and confirming flower orders
- Delivering flowers and gifts to recipients
- Contacting customers regarding orders or deliveries
- Responding to enquiries and customer support requests
- Sending order confirmations and invoices
- Providing delivery updates and notifications
- Processing refunds, exchanges, or cancellations where applicable
- Managing customer accounts
- Improving our products, services, and website functionality
- Preventing fraudulent transactions and protecting our business
- Maintaining internal business records
- Conducting business analysis and reporting
- Complying with Australian laws and regulatory requirements
- Sending marketing communications where you have consented or where permitted by law
We only collect information that is relevant to these purposes and do not collect unnecessary personal information.
How We Use Personal Information
The information we collect allows us to provide a smooth and reliable shopping experience from the moment you place an order until your flowers are successfully delivered.
Specifically, we may use your information to:
Process Orders
Your personal information is required to:
- Verify your order
- Process secure payments
- Arrange flower preparation
- Schedule deliveries
- Contact recipients when necessary
- Resolve delivery issues
Without certain information, we may be unable to fulfil your order.
Customer Service
Our customer service team may use your information to:
- Answer questions
- Resolve complaints
- Assist with existing orders
- Provide delivery updates
- Help with product enquiries
- Respond to website enquiries
Website Improvements
We continually improve our website and services.
Information collected through analytics helps us understand:
- Which products customers view most often
- Popular flower categories
- Website navigation patterns
- Customer purchasing behaviour
- Website performance
- Technical issues requiring improvement
This information is generally aggregated and does not personally identify individual visitors.
Fraud Prevention
To protect both our customers and our business, we may use personal information to:
- Detect suspicious transactions
- Prevent payment fraud
- Verify customer identity where necessary
- Protect our website from misuse or cyber attacks
Legal Compliance
We may collect and retain information where necessary to:
- Comply with Australian taxation requirements
- Maintain accounting records
- Respond to lawful requests from government authorities
- Meet legal and regulatory obligations
Third-Party Services
To operate our business efficiently, we rely on trusted third-party service providers. These providers may process personal information on our behalf solely for the purpose of delivering their services.
Examples of third-party providers we may use include:
Website Platform
- WordPress
- WooCommerce
These platforms power our online store and customer ordering system.
Payment Processing
Secure payments may be processed by providers including:
- Stripe
- WooPayments
- Visa
- Mastercard
- Apple Pay
- Google Pay
These payment providers process your payment information securely under their own privacy policies. Sun’s Florist does not store your full credit or debit card details.
Social Media Platforms
Our website may contain links to:
If you interact with these platforms, your information is handled in accordance with their own privacy policies.
Sharing Your Information
Sun’s Florist respects your privacy.
We do not sell, rent, trade, or commercially distribute your personal information to third parties.
However, we may share limited information where necessary to operate our business.
Information may be shared with:
Delivery Partners
To successfully deliver your flowers, we may provide:
- Recipient name
- Delivery address
- Recipient phone number
- Delivery instructions
Only information necessary to complete the delivery is shared.
Payment Providers
Payment providers receive the information necessary to process your payment securely.
IT Service Providers
Our website hosting providers, software developers, website maintenance providers, and technical support companies may access limited information when necessary to maintain our systems.
These providers are required to maintain appropriate confidentiality and security standards.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.
Information may be retained for purposes including:
- Completing customer orders
- Providing customer support
- Maintaining warranty or transaction records
- Accounting and taxation requirements
- Fraud prevention
- Legal compliance
- Resolving disputes
When personal information is no longer required, we take reasonable steps to securely delete, destroy, anonymise, or de-identify it, unless we are legally required to retain it for a longer period.